Radiant WebTools
Support Desk
Welcome to Radiant WebTools's Online Help Desk. Please feel free to search our Knowledge Base (below) for answers to the most frequently asked questions. If you can't find what you're looking for, please Submit a Ticket in our Support Desk.
Top 10 Knowledge Base Searches
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Sample Websites: Is it possible to get a list of some of the other churches who are using your templates?
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Events / Calendar: How do I change my front page calendar / event settings?
Radiant WebTools recently added the ability to toggle between a calendar and event text listings on the front page of your website. To modify these options (including calendar colors), login to your admin, click on EDIT MY EVENTS followed by "Show/Hide" beside FRONT PAGE OPTIONS. From there, you will see a pull down menu called "Front Page Options". You have 3 options: Show C...
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Instructions: Using media files
The following guide will help you integrate your media files with Radiant WebTools. Step 1: Upload your files To do this, click on "Manage My Files" under General Options (Navigation tab at bottom). We recommend creating folders to organize your files as well (in the same way that you would do so on your computer). Step 2: Create Categories for your media files (and enable Podcasting) T...
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VIDEO: Video tour of the entire back-end administrator, code named named 'Versatility'
This video will give you an answer to the question, "What makes Radiant WebTools different from everything else out there?" Get a complete overview of the entire back-end system, code named "Versatility".
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Upgrade: How do I upgrade to a higher Suite?
To upgrade Suites, simply: Login to your website admin Click "Upgrade" (very top of the page) The "Compare Suites" module will appear and assist you in selecting the best Suite level for your organization. When you decide on the best Suite: Click "UPGRADE" under your Suite of choice And fill out the request form Note: All upgrade requests are typically handled within 1-2 ...
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Custom Template Design: Can I have my own custom template designed?
Following is a list of the available options for creating a custom template/skin: Option 1: Modifications to Existing Template This option involves taking an existing template design (or one that you've started) and making minor customizations such as creating a banner image, to adjusting the background image and color settings. We based the work on our hourly billable rate (special ra...
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Setting up your Secure Intranet
Radiant WebTools's secure intranet enables you to create as many secure areas as you like. In order for people to access those secure areas, you can set them up with their own username and password. For every user that you create, you can either grant them full access to the intranet or simply give them access to certain areas; it's completely up to you. Additionally, you have full control over ...
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VIDEO: Setting up a Mobile website with Radiant WebTools -- All of your options.
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Instructions: Embedding your FLV/MP4/MP3 files within your website
You can embed your Flash Videos or MP3 files within your website in a similar format to that of YouTube and Vimeo. To do so:1. After logging into your Radiant WebTools account, click 'Navigation' at the bottom, then 'Manage My Content', Click on 'Edit' beside My Media Files and note the Player ID of the media file that you would like to embed. (.FLV, .MP4 and MP3 files may be embe...
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How to set up your podcast with ITunes
This article will outline the steps needed to setup your podcast and have it working with ITunes. If you already have your podcast setup, go ahead and skip to step #6.If your looking to simply have a podcast setup, but not on ITunes, start with step #1 and proceed to step #6.To setup your podcast with ITunes, follow these instructions: 1. Log into your Radiant WebTools accou...
